Insights Visa Services

This section explains our policy concerning any personal information which you may provide to us on your access to this web site (www.insightsvisaservices.com). Our aim is to protect your data on the internet in the same manner in which they are protected when using other methods of our communication with you.

Insights Visa Services does not give, sell, rent, or otherwise provide information to any other parties regarding any person visiting our web site. The only exception is with respect to the information required by our attorneys, trust companies, and financial institutions necessary to execute an order placed by a Client.

Visitors to the site are encouraged to email questions, concerns, order forms, etc. Email addresses are not sold to any third parties. All electronic communication is treated as extremely private.

CLIENT ENQUIRIES

We use the information you provide about yourself when requesting information or placing an order to complete that request or order and for our internal accounting and other information-keeping records. We respect your privacy; therefore, we do not share this information with outside parties except to the extent necessary to complete your orders or requests.
We use return email addresses to answer the email we receive. Your email addresses are not shared with outside parties. We use your mailing address to send you literature that you requested about our services, billing invoices, and other written materials related to our services. We use your shipping address to the extent it is different from your mailing address, to ship your documentation as well as to send you information on our services. We use your telephone number for our sales and/or customer service representatives to contact you when you express an interest in our services or otherwise call you regarding your orders and information requests. You can register with our web site if you would like to receive our services catalog as well as updates on our services. Information you submit on our web site will not be used for this purpose unless you fill out an information request form.

PERSONAL DATA PROTECTION NOTICE

This Data Protection Notice (“Notice”) sets out the basis which Insights Visa Services (“Insights Visa Services”, “we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with Federal Law No. 5 of 2012 on Combatting Cybercrimes and its amendment by the Federal Law No. 12 of 2016 which makes it illegal to disclose any information obtained by electronic means, if such information was obtained in an unauthorized manner. This Notice applies to personal data in our possession or under our control, including personal data in the possession of organizations which we have engaged to collect, use, disclose or process personal data for our purposes.

PERSONAL DATA

• As used in this Notice: “Customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and “personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
• Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your name and identification information such as your Emirate ID/local passport/international passport number, contact information such as your address, email address or telephone number, nationality, gender, date of birth, marital status, photographs and other audio-visual information, employment information and financial information such as credit card numbers, debit card numbers or bank account information and other details requested by our Operation Department during our KYC checks.

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

• We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorized by you to disclose your personal data to us (your “authorized representative”) after (i) you (or your authorized representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorized representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the Federal Law No. 5 of 2012 on Combatting Cybercrimes and its amendment by the Federal Law No. 12 of 2016 or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorized by law). Article 378 of the UAE Penal Code makes our associates liable if he/she violate the private or familial life of individuals, by perpetrating one of the following acts, unless authorized by law, or without the victim’s consent:a) If he lends his ears, records or transmits, through a device of any kind, conversations that took place in a private place or through the telephone or any other device.
  b) Captures or transmits, through any kind of device, the picture of a person in a private place.
  If these acts were done during a meeting in front of the attending persons, their consent shall be presumed.
• We may collect and use your personal data for any or all of the following purposes:a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
  b) verifying your identity;
  c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
  d) managing your relationship with us;
  e) processing payment or credit transactions;
  f) sending marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions;
  g) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
  h) any other purposes for which you have provided the information;
  i) transmitting to any unaffiliated third parties including our third-party service providers and agents, and relevant governmental and/or regulatory authorities, whether in UAE or abroad, for the aforementioned purposes; and
  j) any other incidental business purposes related to or in connection with the above.
• We may disclose your personal data:a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or
  b) to third party service providers, agents and other organizations we have engaged to perform any of the functions listed in clause 5 above for us.
• The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
• The third parties whom we conduct business are only authorized to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to adhere to the PDPA and any policies that we provide, and to take reasonable measures to ensure your personal data is secure.
• We respect the confidentiality of the personal data that you provide to us. We do not sell personal data to any third party.

PROTECTION OF PERSONAL DATA

• To safeguard your personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorized third party service providers and agents only on a need-to-know basis. However, we cannot assume responsibility for any unauthorized use of your personal data by third parties which are wholly attributable to factors beyond our control.
• You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

ACCURACY OF PERSONAL DATA

• We generally rely on personal data provided by you (or your authorized representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

EFFECT OF NOTICE AND CHANGES TO NOTICE

• This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
• We may revise this Notice from time to time without any prior notice. No individual notice will be sent to you. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.